Our products are digital and are made available immediately after confirmed payment. Because digital files cannot be returned in the same way as physical goods, completed orders are generally final.
When we will help
Contact us within 7 days of purchase if a paid file is missing, corrupted, duplicated within the same order, or materially different from its product description. We will first try to provide a working replacement or correct access. If we cannot resolve a verified problem, we may issue an appropriate full or partial refund.
Items normally not eligible
We generally cannot refund a completed download because of change of mind, accidental purchase after the product was clearly identified, lack of compatible software on the buyer’s device, failure to download before the access period ends, or use outside the product’s permitted rights.
How to request help
Email support@gopalisantusi.com with your order number, PayPal transaction information, product title, and a clear description or screenshot of the issue. Do not email sensitive payment card details.
Payment disputes
Please contact us first so we can investigate quickly. This policy does not limit any non-waivable rights you may have under applicable law or through your payment provider.